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Updated: Oct 12, 2026
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Avaya 3302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Maintenance and Troubleshooting | - System monitoring and diagnostics
|
| Administration and Configuration | - User and role management
|
| Solution Architecture and Components | - Avaya Contact Center Control Manager architecture overview
|
| Security and Compliance | - Security configuration
|
| Installation and Deployment | - System installation procedures
|
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
A customer has deployed an Avaya Contact Center Control Manager (ACCCM) solution with the following component:
* Avaya Call Management System (CMS)
* Communication Manager (CM)
* Avaya Aura Contact Center (AACC) server
* Avaya IQ
Which component requires ACCCM to have a Solaris account for integration?
- A. AvayaCMS
- B. CM
- C. Avaya IQ
- D. AACC
Correct Answer: A 🗳️
A company has Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. The administrator for the company has been tasked to create 10 new employee Agent Login IDs effective on Monday. A job has been scheduled through the ACCCM Schedule Server on Friday to be completed Sunday night. However, Monday morning it is discovered that although the Agent Login IDs are in the ACCCM database, they do not appear in CM. What may have caused the problem?
- A. The administrator did not check 'enabled' for the scheduledjob.
- B. The administrator did not checkthe'Save CM box'in the action list for the action.
- C. The administrator did notcreate a task for the job.
- D. The administratordid not assign a schedule to the job.
Correct Answer: B 🗳️
A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution with an Avaya Aura Contact Center (AACC) integration. How many licenses are required to meet the customer's needs?
- A. Two
- B. One
- C. Four
- D. Three
Correct Answer: B 🗳️
You are planning a custom Avaya Contact Center Control Manager (ACCCM) installation.
The customer wants to use a remote SQL Server for the ACCCM database. You need to make sure that you can access the server with a standard SQL authentication before you move to the next step. Which statement describes how to test communications with the remote SQL server?
- A. Run Windows netdiagtest.
- B. Use the Ping command to test connectivity.
- C. Use the ODBC connector on Windows to verify communication.
- D. Run Windows Dcdiag.exe tool.
Correct Answer: C 🗳️
A customer provided a Windows 2008 R2 Server (or an Avaya Contact Center Control Manager (ACCCM) installation. You have to verify the Internet Information Server (IIS) settings Which two IIS component are necessary for ACCCM? (Choose two.)
- A. WebDAV Publishing
- B. MessageQueuing
- C. ActiveServerPages
- D. ASP CGI
- E. enable Network DTC access
Correct Answer: C,D 🗳️
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