Facebook Certified Community Manager Sample Questions:

1. There's an online community that primarily supports single parents. The leadership team notices more parent narratives of isolation. One of the top priorities of the community is to connect parents who are geographically close.
What can the community manager do to help create connections between lonely parents?

A) Organize a week-long online summit to focus on helping overcome isolation.
B) Host an online meeting room for members that remains open 24/7.
C) Publish a post asking members to provide their address in the comments.
D) Create content encouraging offline gatherings, with graphics of local landmarks.

2. A newly appointed community manager learns of a conflict regarding a post in the community. This community has recently added new guidelines stating that only links from credible sources are allowed. Several members start to post links on the thread from unreliable sources, and other members are starting to get upset. The post has been reported several times. The community manager wants to educate the community about the new guidelines.
Which two actions should the community manager take? (Choose 2)

A) Delete the post immediately and message involved members.
B) Remove and block members who violated the guidelines.
C) Post a link to the group rules that are relevant to this topic.
D) Remove comments from unreliable sources on the post.

3. The head of community management for an online tourism company hires 15 regional community managers. Each community manager is responsible for one regional Facebook Page and Instagram account. The head of community management needs to provide leadership with overall metrics and sentiment.
To set up a global reporting system, what should the head of community management do?

A) Create a template and require each regional manager to submit results that are above the benchmark
B) Ask each regional manager to submit an individual report, then merge those into one report
C) Create a template and require each regional manager to complete that template every month
D) Hold a daily meeting with the full team to track progress for each region

4. A growing business wants to create a yearly summit for current and prospective customers to increase awareness and drive sales. The community manager needs to convert 30% of existing community members into buying tickets for the inaugural event.
Which two steps should the community manager take to accomplish this task? (Choose 2)

A) Post a link to the event website with a daily reminder to purchase
B) Reach out privately to community members who might be interested in attending
C) Provide discount codes to community members who buy early bird tickets
D) Schedule event speakers to host Q&As in the community leading up to the event

5. In an established community, members have been posting the same questions repeatedly.
Which three group tools should be used to help members find the answers they are looking for more easily? (Choose 3)

A) Direct members to report repetitive questions using the Report to Admin tool
B) Create a frequently asked questions learning unit
C) Add useful posts to a topic tag dedicated to frequently asked questions
D) Pin a post as an announcement in the group
E) Ask members to tag an admin every time someone asks a repetitive question

Solutions: