Salesforce Communications Cloud Accredited Professional Sample Questions:

1. ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

A) Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.
B) Coordinate migration readiness across regions and execute migration all at once to ensure consistency
C) Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
D) Do not migrate legacy assets and leverage external objects within salesforce to access them

2. A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A) Add the delivery zip code customer field as a header in the pricing calculation matrix
B) Configure the tax rate in the price plan and it will be added automatically when added to the cart.
C) Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
D) Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix

3. Acme technology is an internet service provider that has 20 distinct download and 10 upload speeds, unique billing code must be sent to billing system during fulfillment.
Which two actions should a consultant recommend for modeling the technical product catalog and decomposition relationship?

A) Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix using a custom auto task
B) Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix market using the integration procedure invoked by an auto task
C) Create Multiple CFS specification where the billing code attribute is defined. Use attribute based decomposition relationship to map the various upload/download speeds to the billing code attribute
D) Create a technical product catalog which maps 1:1 to the billing model. Use the out of the box tool to create product and generate billing code. Use unconditional decomposition relationships to select the correct technical product

4. Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

A) Create salesforce report on EPC project object to track the product time to market.
B) Create a salesforce Report on the Product object to track the product time to market
C) Create a Product Time to market app from template in CRM analytics to track the product time to market
D) Leverage the EPC functionality to track the product related configuration.

5. Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?

A) Only Commercial assets need to be present in salesforce to successfully process the MACD orders.
B) Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
C) Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.
D) Only Migrate the assets needed when customers are trying to place MACD orders.

Solutions: