Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. How can a merchandiser perform a check-in to log the arrival time and geo coordinates for an inventory-check appointment?

A) Check-in through Einstein Vision
B) Check-in through Salesforce Mobile App
C) Check-in through Salesforce Maps on mobile
D) Check-in through standard location picker Lightning Web Component in Salesforce Mobile App

2. United Telecom is moving its assets to Communications Cloud as part of its digital transformation. During the asset migration process, a Consultant includes a step to create a No change MACD order.
Why is it necessary to have this step in the migration process?

A) To validate if migrated asset data aligns with asset data model
B) To create Inventory Items to be used in subsequent MACD
C) To validate if decomposition works on migrated assets
D) To validate if MACD works on migrated assets

3. Feedback from their Sales Agents about their current legacy system's quoting and order capture flows:
They often need to refer back to their training documentation for routine customer requests They are able to handle the majority of customer requests themselves despite current challenges Routine customer requests require many clicks and they want the new system to focus on user experience One of the common MACD transactions is to increase the quantity of the assets.
What approach should a Consultant recommend for designing the quoting and order capture flows in Communications Cloud to alleviate the agents' feedback while minimizing implementation efforts?

A) Build a custom CPQ Cart using FlexCards and LWC to align to the legacy system's UI
B) Leverage guided selling OmniScripts for common use cases, and the CPQ Cart for other use cases
C) Leverage OmniScripts for all use cases to minimize the training effort for the Sales Agents
D) Leverage the CPQ Cart for all cases to minimize the implementation effort

4. Universal Shipping (US) uses Communications Cloud and has built multiple OmniScripts and FlexCards to calculate freight charges and provide delivery estimates. They also have a self-service site hosted on a third-party CMS. US wants the same experience on their off-platform site that they have in Salesforce, for their unregistered users.
Which two steps should a Consultant take to meet these requirements?

A) Use OmniOut and add the existing OmniScript and FlexCards.
B) Use a Canvas application to expose the OmniScript and FlexCards to unregistered users.
C) Use an integration user for the authentication with Salesforce to get the session token that will allow calls to Salesforce.
D) Create a Lightning Out Project and use Javascript to load the Lightning Web Components (LWCs) into the external site.

5. Field Reps would like to monitor the team messages throughout the day while completing tasks. Which solution provides the optimal user experience while using a tablet?

A) Extend the visit List by leveraging the two column layout where one column is the visit list and the second is a messages
B) Extend every Consumer Goods Cloud mobile page to add a link to navigate to Chatter
C) Display a notification for every message that a team member sends while the Field Rep is on the app
D) Create a quick action to create a note addressed to a team member

Solutions: