Prepare with latest ISEB ISEB-ITILV3F Pass-King Actual Torrent
Updated: Jun 01, 2026
No. of Questions: 162 Questions & Answers with Testing Engine
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ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:
1. What are the two major processes in Problem Management?
A) Technical and Service
B) Resource and Proactive
C) Proactive and Reactive
D) Reactive and Technical
2. Which of the following is NOT an example of a Service Provider Type?
A) Third-party provider
B) Internal service provider
C) External service provider
D) Shared services unit
3. "Planning and managing the resources required to deploy a release into production" is a purpose of which part of the Service Lifecycle?
A) Service Operation
B) Service Transition
C) Continual Service Improvement
D) Service Strategy
4. Which stage of the Service Lifecycle is MOST concerned with defining policies and objectives?
A) Service Transition
B) Service Design
C) Service Strategy D.
Service Operation
5. The difference between service metrics and technology metrics is BEST described as?
A) Service metrics measure maturity and cost; Technology metrics measure efficiency and effectiveness
B) Service metrics measure processes and functions; Technology metrics measure server and network availability
C) Service metrics measure each of the service management processes; Technology metrics measure the infrastructure
D) Service metrics measure the end to end service; Technology metrics measure individual components
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: D |
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