Updated: Jun 20, 2026
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1. A company is attempting to be efficient by offering a no-trills product. What type of strategy is the company pursuing? Choose 1 answer
A) Operational
B) Resource
C) Low-cost
D) Functional
2. What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer
A) Customer relationship management
B) Customer association organization
C) Customer liaison policy
D) Customer connection society
3. An employee of a company is working to start a separate division. This project is out of the employee's normal duties and has not been assigned by the supervisor. However, the supervisor encourages this informal project.
Which intrapreneurship activity describes this project?
Choose 1 answer
A) Skunkworks
B) Motivation to excel
C) Bootlegging
D) Opportunity obsession
4. When developing a qualify management system, which step involves answering the question, "If you were the customer, how would you like us to operate?" Choose 1 answer
A) Benchmarking
B) Reengineering
C) Customerization
D) Downsizing
5. Which customer relationship concept emphasizes the relationship between the company, the competition, and the customer? Choose 1 answer
A) Strategic triangle
B) Strategic relationship
C) Tactical strategy
D) Liaison concept
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |
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