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1. Which of the following statements is true?
A) Value chain analysis is the preferred method to assess customer sensitivity to price increases.
B) Both Cisco and partner capabilities should be considered as viable candidates for inclusion in a solution design.
C) TOGAF ADM is a standard framework to assess IT quality and productivity.
D) You should avoid discussion of 3rd party products or services, when exploring possible solutions with the customer.
2. What should you consider when recommending solutions?
A) Ensure the business case and solutions cover a common scope.
B) Include more details about the investments needed, where a customer expense is highest.
C) Include benefits from projects the customer is currently executing, which are dependencies for one of your solutions.
D) Try to shift risks of budget overruns to the IT management team.
3. How are you able to deliver capabilities when using transition architecture approaches to change?
A) Incrementally
B) In any sequence, with similar results
C) All at the same time
D) Earlier than stakeholders require
4. What relieves a customer's pain points and directly enables business results?
A) Cisco Validated Designs
B) An IT solution aligned to customer needs
C) Analysis of a customer's value chain
D) Industry best practice Business Model Canvas
5. When establishing a current view of your customer, which is an appropriate internal source of information?
A) Financial analyst forecasts of the company's revenue for the next 3 years
B) Websites of partners in the customer's ecosystem
C) Article on the customer's new product line, published on an industry web site
D) Service level agreements your firm helped to create, between the customer IT group and business units
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: D |
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