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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which three are settings for Vector Variables? (Choose three)

A) Stop Position
B) Assignment
C) Length
D) Action
E) Scope

2. Which packet is needed to have skill available instead of hunt groups?

A) Standard with EAS
B) Elite with EAS
C) Silver
D) Premium

3. Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)

A) BCMS is interval based and CMS is call based.
B) CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
C) Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
D) BCMS receives data internally and stores data in a volatile switch memory.

4. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A) Service Objective
B) Vector queuing priorities
C) Dynamic Threshold Adjustment
D) Dynamic Queue Position

5. Which Call Center package includes Expert Agent Selection (AES)?]

A) Call Center Basic
B) Call Center Introductory
C) Call Center Elite
D) Call Center Standard

Solutions: