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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

A) By automatically queuing the fulfillment request to retry according to fallout analysis report.
B) By automatically balancing order processing tasks across multiple orchestration queues
C) By automatically balancing order processing tasks across multiple orchestration items
D) By automatically queuing the fulfillment request to retry according to predefined retry policy.

2. Acme technology is an internet service provider that has 20 distinct download and 10 upload speeds, unique billing code must be sent to billing system during fulfillment.
Which two actions should a consultant recommend for modeling the technical product catalog and decomposition relationship?

A) Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix using a custom auto task
B) Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix market using the integration procedure invoked by an auto task
C) Create Multiple CFS specification where the billing code attribute is defined. Use attribute based decomposition relationship to map the various upload/download speeds to the billing code attribute
D) Create a technical product catalog which maps 1:1 to the billing model. Use the out of the box tool to create product and generate billing code. Use unconditional decomposition relationships to select the correct technical product

3. Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

A) No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product
B) No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
C) An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
D) An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes

4. Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.

A) Use Digital Commerce APIs
B) Use CPQAppHandler Methods
C) Use EPC APIs
D) Use Cart Based APIs

5. An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A) Service Entitlement
B) Contract Line Item
C) Subscription
D) Service Account

Solutions: