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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

A) The phone name
B) The Base Settings
C) The phone model
D) The Hardware ID (MAC address)

2. Select the Access level permission types for workspace membership. (Choose three.)

A) Full Access
B) Contributor
C) Partial
D) Collaborator
E) Write Only
F) Read Only

3. Which statement is true regarding chat rooms in Genesys Cloud?

A) You must have the room_user permission to use rooms.
B) Administrators assign people to rooms.
C) Notifications can be turned off per room.
D) There is a maximum of 50 users to a room.

4. Instant messaging costs are significantly less than long-distance phone conversations.

A) True
B) False

5. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Core Services
B) Public Interface Services
C) Communication Services
D) Application Services

Solutions: