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IBM C9020-971 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Backup, Recovery and Data Protection15%- Snapshot and FlashCopy
- Archive and Retention
- Replication and Mirroring
Topic 2: Maintenance and Support15%- Firmware and Software Upgrades
- Replacement Procedures
- Support Portal and Resources
Topic 3: IBM Storage Product Overview20%- DS8000 Series
- IBM Spectrum Storage Suite
- FlashSystem Family
- XIV Storage System
- Storwize / SAN Volume Controller
Topic 4: Installation and Configuration25%- System Planning and Requirements
- Hardware Installation
- Network Connectivity and SAN Configuration
- Software Setup and Initialization
Topic 5: Troubleshooting and Problem Determination25%- Performance Issues
- Error Log Analysis
- Diagnostic Tools and Utilities
- Connectivity and Path Failures

IBM Enterprise Storage Technical Support Sample Questions:

1. A solution architect has determined the amount of spindles needed to satisfy performance and RAID level requirements for a DS8870.
Which tool provides information on the number of spare drives included in the system?

A) STAT
B) Disk Magic
C) Capacity Magic
D) eConfig


2. A customer is considering the Cisco MDS 9148 and the IBM SAN48B-5 SAN switches.
What are two key advantages for the IBM SAN48B-5 switch? (Choose two.)

A) Pay as you grow from 16 to 48 ports
B) 1Gbps port support
C) 16Gbps port support
D) 10Gbps port support
E) 1U of rack space


3. A customer has an existing mainframe environment with a DS8870 attached. This frame is only partially populated. The customer is attaching existing IBM POWER servers that require a three-tier storage solution including SSDs. Electrical power is not readily available. Price is also a key criterion in making the decision.
Which addition to the existing system should be proposed to this customer?

A) Add IBM SAN Volume Controller along with IBM FlashSystem and Storwize V7000.
B) Add IBM Spectrum Scale in front of the DS8870 along with additional disks in the DS8870.
C) Add disks to the DS8870.
D) Add a Storwize V7000 in a new rack.


4. A manager is evaluating XIV as a new storage solution because of an extensive utilization of snapshots in the production environment. The storage administration team is a mobile workforce and the manager is concerned about running out of snapshot capacity before an administrator can respond.
How can the solution architect respond to the manager's concern?

A) Show how the storage administrator can remotely increase the size of the available snapshot space in a pool by using the mobile dashboard.
B) Provide details on IBM Custom Technical Support, which automatically includes remote administration of an XIV system.
C) Demonstrate the ability of the XIV to automatically convert LUNs to thin-provisioned within a storage pool to free up space for snapshots.
D) Explain how custom alerting can be configured in the GUI and push notifications can be sent from IBM support to an Apple or Google service.


5. How many ports from a full 15 module XIV Storage System are recommended initially to connect to an IBM Spectrum Virtualize Controller?

A) 16
B) 24
C) 8
D) 12


Solutions:

Question # 1
Answer: B
Question # 2
Answer: B,E
Question # 3
Answer: C
Question # 4
Answer: D
Question # 5
Answer: B

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