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Last Updated: Sep 14, 2026
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EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Practices | 25% | - Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. |
| Topic 2: Key Concepts of Service Management | 20% | - Products and services - Value, outcomes, costs and risks - Service relationships: service providers, consumers, stakeholders |
| Topic 3: ITIL Guiding Principles | 15% | - Start where you are - Keep it simple and practical - Think and work holistically - Collaborate and promote visibility - Progress iteratively with feedback - Optimize and automate - Focus on value |
| Topic 4: Key Concepts of ITIL 4 | 15% | - Partners and suppliers - Value streams and processes - Organizations, people and culture - Information and technology |
| Topic 5: ITIL Service Value System | 25% | - Purpose and components of the Service Value System - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Governance - Continual Improvement |
EXIN ITIL 4 Foundation Sample Questions:
Which practice has a purpose that includes managing authentication and non-repudiation?
- A. Information security management
- B. Relationship management
- C. Service configuration management
- D. Supplier management
Correct Answer: A 🗳️
Which statement about standard changes is CORRECT?
- A. A full assessment should be completed each time the change is implemented
- B. The change does not require additional authorization
- C. The appropriate change authority should be assigned to each type of change
- D. The change can be implemented with less testing if necessary
Correct Answer: B 🗳️
A flaw in an application could cause a service to fail. IT staff are actively analyzing the application to try and understand what is going on. What is the correct name for this type of flaw?
- A. Known error
- B. Problem
- C. Event
- D. Incident
Correct Answer: B 🗳️
Which guiding principle focuses on reducing costs and human errors?
- A. Focus on value
- B. Optimize and automate
- C. Collaborate and promote visibility
- D. Think and work holistically
Correct Answer: B 🗳️
What impact does automation have on a service desk?
- A. Ability to work from a single centralized location
- B. Less low level work and a greater ability to focus on user experience
- C. Ability to work from multiple locations, geographically dispersed
- D. Increased phone contact and a reduced ability to focus on user experience
Correct Answer: B 🗳️
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