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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which one of the following is an objective of release and deployment management?

A) To define and agree release and deployment plans with customers and stakeholders
B) To standardize methods and procedures used for efficient and prompt handling of all changes
C) To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
D) To ensure that the overall business risk of change is optimized

2. Which one of the following activities is NOT part of the Deming Cycle?

A) Plan
B) Do
C) Act
D) Co-ordinate

3. Which process includes business, service and component sub-processes?

A) Service level management
B) Financial management
C) Incident management
D) Capacity management

4. The remediation plan should be evaluated at what point in the change lifecycle?

A) Before the change is approved
B) After the post implementation review has identified a problem with the change
C) Immediately after the change has failed and needs to be backed out
D) After implementation but before the post implementation review

5. Which process will regularly anal0yse incident data to identify discernible trends?

A) Service level management
B) Event management
C) C0hange management
D) Problem management

Solutions: