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Training Course for ITILSC-OSA Validation

Since taking the test is only allowed after undertaking an accredited training, awareness of what this process entails is of the utmost importance. AXELOS has approved various training providers to help the candidates prepare for their tests. Each provider can structure its delivery style in a manner that it finds the most appropriate. However, their ultimate goal should be to ensure that their learners will be assisted to cover the requisite units, which have to follow the exam syllabus. Also, the delivery mode should be virtual or through e-learning. Once learners complete the curriculum, they should display the competencies below:

• The place of OSA activities in supporting the ‘service lifecycle’;
• How important IT security is and how it contributes to OSA;
• Specifically emphasizing the lifecycle processes in addition to roles for service operation, which include event management, incident management, request fulfillment, problem management, and access management;
• Planning for service operation with descriptions of roles as well as functions that are to be carried out in service operation alongside support. This covers service desk, IT operations management, application management, and technical management.
• The value that OSA activities bring to the business;
• Operational activities associated with processes covered within other stages of the lifecycle like change management, service asset & configuration, capacity management, availability management, knowledge management, and more;
• Measuring OSA;
• The interaction between the OSA processes with other processes within the service lifecycle;
• Challenges, CSFs (Crucial Success Factors), as well as risks related to OSA;
• Knowing the technology as well as execution considerations that surround OSA;
• How to optimize the performance of service operation;
• The usage of processes, activities, as well as functions of OSA in achieving operational excellence;

Besides lectures, it is highly suggested that learners be prepared fully for the ITILSC-OSA exam and the workplace environment through practical exercises in the process of the course. Also, it would be prudent for them to get a chance to take a mock test.

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Preparation Process

Career Benefits

Those students who nail the qualifying test will obtain ITIL Certification in Operational Support and Analysis. Some of the job roles that the certified professionals can think about include a Configuration Manager, a System Software Manager, an Availability Manager, a Network Support Specialist, a Problem Manager, a Database Administrator, an IT Operations Manager, an Application Support Specialist, and a Network Control Manager. The average remuneration for these positions is $98,000 per annum.

ITIL Intermediate Qualification: Operational Support and Analysis (OSA) is a piece of the ITIL Service Capability work stream domain. It is designed to evaluate the competence of the professionals in applying OSA practices to the support and resolution of the lifecycle of service management. It covers the following Information Technology Infrastructure Library role, process as well as function areas: request fulfillment, event management, problem management, management of IT operations, management of incidents, application management, access management, and technical management.

Reference: https://www.axelos.com/Corporate/media/Files/Syllabi/The_ITIL_Intermediate_Qualification_Operational_Support_and_Analysis_Certificate_Syllabus_v5-4.pdf

How to book the ITILSC-OSA Exam

These are following steps for registering the ITILSC-OSA exam. Step 1: Visit PeopleCert Exam Registration Step 2: Select the onsite proctored or online proctored delivery method of Certification Exam Step 3: Select Date, time and confirm with a payment method