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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Mit welcher Funktion können Mitarbeiter Ereignisse in einer Operations Bridge überwachen?

A) IT-Betriebsmanagement
B) Anwendungsverwaltung
C) Service Desk
D) Technisches Management

2. Welche der folgenden Aufgaben fällt in die Zuständigkeit des Lieferantenmanagements?

A) Entwicklung, Verhandlung und Vereinbarung von Verträgen.
B) Entwicklung, Aushandlung und Vereinbarung von Service Level Agreements.
C) Entwicklung, Verhandlung und Vereinbarung des Service-Portfolios
D) Entwicklung, Aushandlung und Vereinbarung von Vereinbarungen auf Organisationsebene

3. Access Management ist eng mit welchen anderen Prozessen verbunden?

A) Informationssicherheitsmanagement und 3rd Line Support
B) Informationssicherheitsverwaltung und Verfügbarkeitsverwaltung
C) Nur Verfügbarkeitsverwaltung
D) Nur Informationssicherheitsverwaltung

4. Welche der folgenden Fragen beantwortet die Servicestrategie mit ihrer Anleitung?
1.Wie priorisieren wir Investitionen in einem Portfolio?
2.Welche Dienstleistungen und für wen?
3.Was sind die Muster der Geschäftstätigkeit (PBA)?

A) 1 nur
B) Alle oben genannten
C) 3 nur
D) nur 2

5. Welche davon fallen NICHT in den Verantwortungsbereich des Application Managements?

A) Entscheiden, ob eine Anwendung gekauft oder erstellt werden soll
B) Unterstützung beim Design der Anwendung
C) Sicherstellen, dass die richtigen Fähigkeiten zum Verwalten der Infrastruktur verfügbar sind
D) Anleitung für den IT-Betrieb zur optimalen Verwaltung der Anwendung

Solutions: