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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)

A) The answer status is not set to public or custom status of status type "public".
B) There is no search term added in the answer keyword list.
C) The answer article is not assigned to any staff member/staff agent.
D) The answer is not assigned to any product/category that is visible to a customer.
E) There is no answer content added to the answer article.
F) There is no display position defined for the answer article.

2. In Knowledge Advanced Search what is the use of the Concept feature?

A) Adding a new concept enabled Knowledge Advanced Search to return results that do not match a particular word.
B) Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word and its synonyms.
C) Adding a new concept enabled Knowledge Advanced Search to return results that match only a particular word.
D) Adding a new conceptenabled Knowledge Advanced Search to return results that match a particular word, its synonyms, and its related concepts.

3. How can you access the Report Explorer?

A) Home > Configuration > Report management
B) Home > Configuration > Report Explorer
C) Home > Configuration > Report management > Report explorer
D) Home > Analytics > Report management > Report explorer
E) Home > Analytics > Report Explorer

4. A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damageissue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

A) Include battery and damage as keywords under Answers Stop Words.
B) Open the answer containing the battery damage issueterm and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.
C) Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.
D) Edit the alias text file to include alias words - battery damage, battery issue, battery.

5. Which action can be performed on published reports?

A) activate run-time selectable filters
B) add page breaks
C) modify report permissions
D) enable drill-down links for report levels

Solutions: