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| Section | Objectives |
|---|---|
| Topic 1: Monitoring and Control | - Risk and change control
|
| Topic 2: Project Planning | - Scope and deliverables definition
|
| Topic 3: Project Implementation and Execution | - Project work execution
|
| Topic 4: Project Closure | - Lessons learned and evaluation
|
| Topic 5: Project Initiation | - Project justification and feasibility
|
| Topic 6: Project Management Principles (ISO 21502 Framework) | - Project life cycle overview
|
Question 1
What is an advantage of using ISO 21502?
A. Organizations enhance their strength through project implementation
B. Organizations have advancing opportunities to transform ideas into tangible and intangible deliverables, outputs, outcomes, and benefits
C. Both A and B
Question 2
Scenario:
Oakniture is a furniture manufacturer located in Bristol, England. It is known for its kitchen tables made out of different types of wood, such as chestnut, walnut, and oak. In early 2022, Lana, one of the senior researchers of the company, conducted a feasibility study to determine if there is a market for oak wood coffee tables, which indicated that the demand for oak wood coffee tables is relatively high. As such, Lana prepared a project brief and presented it to the top management of the company. The project brief included information on the project context and project objectives. After several discussions, the top management agreed that the project should be undertaken, but lastly, they asked Lana about the project duration. Lana claimed that the project duration cannot be determined and such information was not provided in the project brief; however, she added that the project duration will mainly depend on the competencies of the project team and on Oakniture's suppliers of wood.
Following that, the top management initiated the project and assigned Tom, the operations director, as the project manager, and Lana as the project sponsor. To manage the project, they decided to use the guidelines of ISO 21502.
Initially, Tom defined the governance and management framework alone, and then he mobilized the team and assigned the roles and responsibilities to each team member. In addition, Tom and the project team identified the stakeholders and developed the project plan. To ensure effective management of each project phase, Tom used a work breakdown structure (WBS) to organize project activities. Tom presented the project activities in the WBS by linking task dependencies and showing project milestones. In addition, Tom calculated the duration of each work package by determining the early start and early finish dates. Regarding the relationship between work packages, Tom required the project team to perform tasks in the predetermined order, regardless of any resource shortages they might experience.
A week after the project implementation began, Tom collected and analyzed data regarding the progress of the project. To keep everyone up to date, he held a meeting with Lana and project stakeholders.
Question:
Based on scenario 4, the governance and management approach was defined by Tom alone. Is this acceptable?
A. No, Tom should have defined the governance and management approach in cooperation with Lana, the project sponsor
B. Yes, the governance and management approach should be defined only by Tom, the project manager
C. No, Tom should have defined the governance and management approach in cooperation with the project team
Question 3
According to ISO 21502, what should be considered in order to avoid the repetition of mistakes from previous projects?
A. Utilizing the lessons learned from previous, relevant projects
B. Hiring subject-matter experts
C. Hiring subject-matter experts
Question 4
Scenario:
Leute is a low-cost airline, headquartered in Wien, Austria. The company aims to offer passengers optimal options regarding its services and gain the lead role among other competitors in the airline industry. Recently, Leute experienced a major drop in revenue due to negative reviews from customers in various online platforms. To increase its profit and enhance customer satisfaction, the company decided to expand its in- flight services by offering entertainment, such as movies, audio books, and games, food for purchase in economy and full meals in premium cabins, and comforts, such as blankets and pillows. For the implementation of this project and future projects of the airline, the CEO of Leute, Michaele Wagner, decided to follow the guidelines of ISO 21502 on project management.
Initially, Allison, the project manager, created a short document in which she justified and summarized all project aspects, including: the nature and purpose of the project, the objectives of the project, key milestones of the project and the time needed to complete the project, and the audience that the project targets.
Afterward, Allison held a meeting with Michaele during which she presented this document and briefly explained each of its points. After a considerable amount of analysis and discussions, the project initiation was approved by Michaele. In addition, a team of eighteen members was authorized to start with the project activities.
While undertaking the project activities, Allison ensured that each work package takes longer than 8 hours, but less than 80 hours, so that they would be completed in 1 to 10 working days. In addition, during this phase, several changes were made in the predefined aspects of the project, which were approved by Nick Todd, the project sponsor. For instance, initially, the project delivery was set to be completed after six months. However, considering how the project was implemented and the time required for the completion of each phase, the deadline for the project completion was postponed for another two months. These changes were also reflected in the business case, which was updated accordingly.
A month after the project execution began, Allison conducted an earned value analysis to measure the progress of the project up to that stage. She measured how efficiently the work was being performed with regard to its budgeted cost, after which she concluded that it was going according to the plan. Moreover, she organized a meeting with relevant project stakeholders in order to communicate the progress report to them.
Question:
Based on scenario 3, Allison ensured that the size of each work package was longer than 8 hours, but less than
80 hours in order to complete them in 1 to 10 working days. What rule did Allison follow in this case?
A. The 1/10 rule
B. The 8/80 rule
C. The reporting period rule
Question 5
Reviewing the lessons learned is one of the steps of project closure. Which of the following activities, among others, is performed during this step?
A. The performance against the plan and the extent to which objectives were met is assessed
B. The reports and other necessary documentation are stored for audit or other purposes
C. The recommendations for improvements to be considered in the management of similar and other future projects are defined
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: C |
Ward
Arlene
Dale
Florence
Jo
Margaret
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