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Salesforce NP-Con-102 Exam Syllabus Topics:

Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A consultant is engaged by a nonprofit organization during the planning phase of a Nonprofit Cloud implementation project. What should the consultant consider when identifying the business value of the project?

A) The organization's stakeholders define the business value, but the consultant should have a plan to measure it.
B) Increased fundraising performance cannot be considered because there is no guarantee that donations will increase.
C) A change in the project schedule will not impact the business value, but a change in the project cost will.

2. A human services nonprofit needs to track client goals and action items related to those goals. The nonprofit is unsure whether Program Management Module alone will meet its requirements. The nonprofit is considering whether to implement Nonprofit Cloud Case Management. What should the consultant discuss with the nonprofit?

A) Program Management Module has custom objects for calendars and activities.
B) Case Management requires Experience Cloud licenses.
C) Case Management has a custom object for tracking goals.
D) Program Management Module can track Case Plans and Action Items.

3. A nonprofit organization wants Major Gift Officers to use a standardized set of tasks when soliciting a large donation. The Major Gift officers must be able to add tasks as needed. Which Nonprofit Cloud feature should the organization use?

A) Actionable Segmentation
B) Actionable Relationship Center (ARC)
C) Action Plans

4. A nonprofit organization performs wealth prospecting on a donor. The organization wants to track the real estate value and the business ownership value of the donors. Which Nonprofit Cloud object has standard fields to track these values?

A) Business Account
B) Opportunity
C) Contact Profile

5. A nonprofit wants all donations related to a new direct mail appeal to be assigned to a designated restricted fund. How should the consultant advise the nonprofit to achieve this?

A) Enable Default Allocations and specify the designated fund as the default GAU.
B) Create a campaign for the appeal and use the Manage Allocations functionality to assign the fund.
C) Run Batch Create Default Allocations bulk data process and specify the designated fund as the default.
D) Create a campaign for the appeal and add a lookup field for the GAU for the designated fund.

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