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Salesforce Certified Platform User Experience Designer Sample Questions:

1. A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives.
The service representatives work on multiple support cases hour, accessing them viaqueues, calls, or live chat.
Which console navigation feature would NOT be relevant to the designer recommendation?

A) A split list of recordsand individual record detail can see on the same screen.
B) Multiple subtabs can be beneath a single parent record.
C) More than one detail item can be open at a time.
D) Service representatives with lower resolution monitors will have a better user experience.

2. A UX Designer has recently released a feature on experience Cloud and wants to know if the feature was successful and track usability over time.
Which research methodology should be used?

A) Quantizing
B) Qualitative
C) Qualification
D) Quantitative

3. In which two ways could the usability of accordion elements be improved in a mobile environment?
Choose 2 answers

A) Only allow users to open one selection at a time.
B) Nest an accordion inside of another
C) Include persistent headings.
D) Use the ''back'' browser button to collapse content

4. A UXDesigner is asked to design a new application built on Salesforce.
What should be their first step?

A) Become familiar with theSalesforce Lightning Design System (SLDS) component blueprints.
B) Design a series of custom web component for the app.
C) Create branding sets for each audience using Experience Builder.
D) Find and review relevant AppExchange packages.

5. Cloud Kicks wants its Salesforce app to represent company branding and comply with Web Content Accessibility Guidelines (WCAG) 2.1.
What should they consider about themes and branding?

A) There is a default WCAG complaint Salesforce color theme; only brand color can be updated.
B) Salesforce automatically updates the selected brand color to make it accessible; this should overridden to select the colors manually.
C) The color palette is auto-generated based on the brand color to be WCAG compliant.

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