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Last Updated: Aug 19, 2026

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SAP C_TCRM20_60 Exam Syllabus Topics:

SectionWeightObjectives
Sales Process12-16%- Sales Management
  • 1. Quotations
  • 2. Sales orders
  • 3. Sales opportunities
  • 4. Activities and follow-up documents
Organizational Model and Master Data8-12%- Master Data Management
  • 1. Organizational model
  • 2. Business partners
  • 3. Installed base and relationships
  • 4. Products
CRM Fundamentals and Architecture8-12%- CRM Basics
  • 1. SAP CRM architecture
  • 2. CRM business scenarios
  • 3. Master data concepts
  • 4. CRM user interface and navigation
Activities and Business Transactions8-12%- Transaction Processing
  • 1. Business transaction framework
  • 2. Status management
  • 3. Document flow
  • 4. Activity management
Service Process12-16%- Service Management
  • 1. Installed base support
  • 2. Service requests
  • 3. Service orders
  • 4. Complaints and returns
Interaction Center8-12%- Customer Interaction Processing
  • 1. Business activity management
  • 2. Communication channels
  • 3. Interaction records
  • 4. Agent functions
Marketing Fundamentals8-12%- Marketing Processes
  • 1. Campaign management
  • 2. Business partners in marketing
  • 3. Marketing planning
  • 4. Target groups
Middleware and Integration12-16%- Data Exchange
  • 1. Initial load and synchronization
  • 2. Mobile and external integration concepts
  • 3. ERP integration
  • 4. CRM Middleware fundamentals
Pricing and Billing Integration8-12%- Pricing Concepts
  • 1. Conditions
  • 2. ERP integration
  • 3. Pricing procedures
  • 4. Billing integration
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