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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following element from Customer Care do you select to enable SAP JAM as a knowledge base in SAP Cloud for Customer?

A) Business Performance Management
B) Service Request Management
C) Service and Repair
D) Communication for Customer Care

2. Which field controls how SAP ERP handles an item that is released from a SAP Cloud for Cutomer work ticket to SAP ERP?

A) Invoicing method
B) Scheduling relevant
C) Processing type
D) Coverage indicator

3. Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce?

A) Campaign
B) Customer
C) Lead
D) Ticket

4. Which of the following actions are supported by the email communication channel? Note: There are 2 correct answers to this question.

A) Create activities from inbound email
B) Route unknow sender email to common inbox
C) Broad cast emails to a group of individuals
D) Create service tickets from inbound emails

5. As an administrator, which of the following objects can you design in the Business Analytics work center in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Dashboards
B) Key figures
C) Data sources
D) KP|S
E) Scorecards

Solutions: