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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

You are creating a service contract in SAP Cloud for Customer.
Which information is transferred from SAP ERP when you request external pricing?
Note: There are 2 correct answerd to this question.

A. Credit Limit
B. Condition types
C. External ID
D. Transfer status

Question 2

A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support. What is the next step the administrator must perform in SAP Cloud for Customer?

A. Task over the incident
B. Respond to the requestor
C. Forward the incident to the provider
D. Confirm the incident

Question 3

What can you create using a workflow?

A. Phone call
B. Task
C. Activity list
D. Appointment

Question 4

To which objects can you add a registered product? Note: There are 2 correct answers to this question.

A. Installed base
B. Visit
C. Sales Order
D. Service ticket

Question 5

Your test tenants have been upgraded. Your production tenants will be upgraded in two weeks. Which activities should be avoided until the production tenant upgrade is complete? Note: There are 2 correct answers to this question.

A. Apply SDK solution
B. Update fine-tuning
C. Request new tenants
D. Create business roles

Solutions: