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HP HP2-N31 Exam Syllabus Topics:

HP Selling HP BSM Solutions Sample Questions:

1. Which business challenge does BSM Solution address by improving service alignment with business objectives?

A) service desk management
B) maintaining and monitoring the quality of services
C) incident ticket management
D) performance test management

2. Which System Management business challenges are solved by implementing HP's BSM solution? (Select two.)

A) lowering costs around improved team efficiency
B) saving time and money via an automated time tracking application
C) tracking quality errors in application testing
D) reducing data center power consumption
E) improving operations through greater system visibility

3. Which key differentiator supports a capability of the BSM Application Performance management solution?

A) provides a cross-domain view of the entire IT environment with Operations Manager (i), known as the "Operations Bridge"
B) provides a single pane of visibility for complex, virtualized. and cloud environments
C) provides real time end-to-end transaction monitoring via industry leading, end-user monitoring and diagnostic tools
D) supports Heads-up Display (HUD) for multi-monitoring technology

4. Which question is best used to qualify an Application Performance management opportunity?

A) How do you ensure that your virtual server hosts are used to their maximum potential?
B) How often do customers complain about an application response time?
C) How do you handle Quality Assurance test management?
D) Have you automated your operational runbooks to enhance efficiency?

5. Which question is best used to qualify a Systems Management opportunity?

A) How often does one team work on a problem and then realize another team worked on the same issue?
B) How often do customers complain about an application response time?
C) How do you handle Quality Assurance test management?
D) Are you looking to adapt to new initiatives like Cloud Computing?

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