Prepare with latest Oracle 1Z0-1038-21 Pass-King Actual Torrent

Which four statements are true about incident rules?

• A. A catch-all escalation action has no impact on incident rules.
• B. Incident rules should have one rule state.
• C. Incident rules should have a minimum of two rule states.
• D. Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
• E. All incident rules should have an action to transit from the initial state to another state.
• F. A catch-all rulehas no impact on incident rules.
• G. A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.

Which six actions initiate the business rules engine to run their configured logic?

• A. An agent edits an opportunity.
• B. A customer adds more information to their incident via the end-user pages.
• C. An administrator compiles the rules engine.
• D. A customer creates an incident in the end user portal.
• E. An agent edits contacts, incidents, organizations, or tasks.
• F. An agentviews the rule log.
• G. An agent runs an incident report.
• H. The rules engine is updated.
• I. An agent creates or edits an answer.
• J. A customerupdates contact details via the end-user pages.

Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during customprocesses testing?

• A. f2, f5, f3, f1, f4
• B. f2, f5, f1, f3, f4
• C. f1, f2, f5, f3, f4
• D. f1, f2, f4, f3, f5
• E. f5, f2, f3, f4, f1

Your customer has created a new script and deployed it to agents in their call center within their incident workflow. They have noticed that their agents cannot end the script as expected. What are two reasons for this?

• A. There are no script beginning and ending buttons enabled for the script pages.
• B. The agents cannot get to the pages where they can end the script.
• C. There are no exit or finished events being triggered on the script pages.
• D. There are no return events listed in the incident workflow for the script use.

In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not beallowed to perform creation and deletion operations.
How can this be done?

• A. by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
• B. by creating the Contact CenterAgents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
• C. by configuring settings at the time of creation of the custom object
• D. by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object