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Updated: Aug 24, 2026
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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Work Orders | 23% | - Configure work order processes, types, and parameters - Manage work order lifecycle, line items, and milestones - Relate work orders, service appointments, and products |
| Topic 2: Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Topic 3: Managing Scheduling and Optimization | 28% | - Configure scheduling policies and optimization rules - Manage service appointment lifecycle and assignment - Set up operating hours and availability - Use dispatcher console and scheduling tools |
| Topic 4: Configuring Mobility | 10% | - Enable mobile workflows and sign-off processes - Configure Field Service mobile app settings - Distinguish mobile app capabilities |
| Topic 5: Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
| Topic 6: Managing Inventory | 8% | - Manage products, consumption, and returns - Select inventory and price book models |
| Topic 7: Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
| Topic 8: Managing Resources | 16% | - Manage time sheets, operating hours, and skills - Set up and manage crews and resource types - Configure service territories and membership - Understand license types and deployment |
Salesforce Certified Field Service Consultant Sample Questions:
1. Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.
Which method of dispatching should a Consultant recommend implementing?
A) Automatically Dispatch Service Appointments using Drip Feed.
B) Automatically change the status to Dispatched of all Service Appointments.
C) Automatically change the schedule policy.
D) Automatically schedule unscheduled services to available Resources.
2. Approximately 70% of Universal Containers^ site visits are inspections and quotation sessionsthat take roughly the same amount of time and set of resource skills to complete.
What should a Consultant recommend to streamline the creation of these Work Orders?
A) Create Work Types for use onWork Orders.
B) Create a child Work Order for each similar site visit.
C) Create a standard set of Work Order Line Items.
D) Create a work flow to clone the Work Order.
3. Technicians often need to generate a report in the customer's language.
Which configuration should the Consultant recommend to meet the requirement?
A) Update the Default Language of the Organization.
B) Add the Languagefield to the Contact Page Layout.
C) Add the Service Report Language field to the Work Order Page Layout.
D) Update the Language of the current User.
4. An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?
A) Emergency scheduling
B) Resource Schedule Optimization
C) Global optimization
D) Customer First scheduling
5. To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the nextsuggested maintenance date.
How should the Consultant meet this requirement?
A) Define a generation horizon of 20,160 minutes.
B) Configure Auto-generate Work Orders to True.
C) Define a generation horizon of 14 days.
D) Define a generation timeframe of 14 days.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: C |
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