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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

Question 1

At Northern TrailOutfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?

A. Dispatcher
B. Agent and Resource
C. Agent
D. Mobile, Agent, and Resource

Question 2

Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?

A. Create a Shipment and a Productrequest line item.
B. Create a Product Consumed and a Produc request line item.
C. Create a Work Order Line Item and a Product request line item.
D. Create a Product Request and a Product request line item.

Question 3

Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.
Which configuration steps should 8 Conzultant take to meet this requirement?

A. Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.
B. Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician's profile.
C. Create a custom Lightning Component that displays Work Order progress and deployit to Technicians through the Salesforce Field Service mobile app.
D. Create a Report Chart that summarizes wk Order Line Items andadd 2 link to the Service Appointment layout.

Question 4

Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A. Customer Working Hours
B. Customer Entitlement
C. Service Urgency
D. Service DueDate

Question 5

Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?

A. The Preferred Resource service objective is ignored for active Crew Members.
B. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
C. Capacity-based scheduling is supportedfor Service Crews.
D. A service resource can only be 2 member of 2 single Crew

Solutions: