Prepare with latest Microsoft MB-280 Pass-King Actual Torrent

Updated: Oct 19, 2026

No. of Questions: 138 Questions & Answers with Testing Engine

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Microsoft MB-280 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Configure and Customize Dataverse and Model-Driven Apps: This section covers the ability of Dynamics 365 Sales Professionals in the configuration and customization of Dataverse and model-driven apps to meet business needs.
Topic 2
  • Implement Security and Customizations in Dynamics 365 Sales: This section addresses the implementation of security measures and customization options within Dynamics 365 Sales for Dynamics 365 Sales Professionals.
Topic 3
  • Demonstrate Dynamics 365 Customer Insights Capabilities: This section focuses on leveraging customer data to drive sales strategies through Dynamics 365 Customer Insights.

Reference: https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/mb-280

Microsoft Dynamics 365 Customer Experience Analyst Sample Questions:

Question #1

You use document management in Dynamics 365 Sales. You use a single, parent SharePoint site collection with several child site records configured for each geographical region.
You make a change on SharePoint to rename one of the child sites.
You need to ensure the document management capabilities continue to function for all associated records.
What should you do?

  • A. Update the absolute URL.
  • B. Create a new site record.
  • C. Update the relative URL.
  • D. Create a new document location.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #2

A large construction company uses Dynamics 365 Sales to manage their sales pipeline.
All future jobs are logged in the system as opportunities. Depending on the type o( work, some opportunities close faster, and others take longer due to dependency on the third-party vendors.
The sales team does NOT currently use the " On hold* option, as it does NOT provide enough details.
When working with open opportunities, the sales manager wants to know whether opportunities are pending permits or require asbestos removal.
You need to ensure that a salesperson can only select the " Pending Permits " or " Asbestos Removal " option when working with their opportunities to indicate the deal is taking longer.
What should you do?

  • A. Edit the statecode column: rename the " Open " status value to " Asbestos Removal " and add a new " Pending Permits " status value.
  • B. Edit the statecode column: rename the " On hold " status to " Asbestos Removal " and add a new ' Pending Permits " status value.
  • C. Edit the statuscode column: add " Pending Permits " to the " Open " status reason values, and rename " On hold " to " Asbestos Removal. "
  • D. Edit the statuscodecolumn: add " Asbestos Removal " and ' Pending Permits " status values to the " Open " status reasons.
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Correct Answer: D  🗳️

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Question #3

A company is using Dynamics 365 Sales to provide quotes to their customers.
Preferred customers must be granted a separate flat rate discount on specific products, depending on their countries or regions. What should you create?

  • A. A product bundle for each country/region.
  • B. A price list for the currency of each country/region.
  • C. A discount list for Preferred Customers.
  • D. A sequence command step.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #4

Your organization is using Dynamics 365 Sales to track its sales pipeline, and you have implemented sales forecasting using the out-of-the-box sample forecast configuration.
The vice president of sales wants the forecast to categorize lost deals using the more detailed opportunity status code reasons of " Cancelled " and " Outsold. " You need to enable the detailed categorization requested by the vice president of sales.
Which two actions should you take? Each answer presents part of a solution. (Choose two.) NOTE: Each correct selection is worth one point.

  • A. Add the detailed lost reasons to the opportunity forecast category option set.
  • B. Create a new cloud flow to map opportunity state code to forecast category.
  • C. Add the detailed lost reasons to the msdyn_forecastinstance status code option set.
  • D. Update the field mappings in the Opportunity Forecast Category Mapping Process workflow.
Reveal Solution  Discussion  0

Correct Answer: A,D  🗳️

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Question #5

You are a Dynamics 365 Sales administrator. You configure a forecast template that uses the Forecast category as a starting point for a layout for the sales team. The sales manager wants the value of the Lost column to come from the Total Detail Amount instead of the default value because the revenue is always driven by the items. You need to make the change. What should you do?

  • A. Create a new forecast, remove the Lost column, and add a new calculated column.
  • B. Edit the existing forecast, remove the Lost column, and add a new calculated column.
  • C. Edit the existing forecast and update the Amount column in the layout.
  • D. Create a new forecast and update the Amount column in the layout.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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