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Apple Desktop Service Certification Sample Questions:

1. A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a NODE in this scenario?

A) Ethernet cable
B) Mac mini
C) TCP/IP
D) Coaxial cable

2. A customer claims that her iMac G5 (iSight) cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?

A) Does your ISP support wireless access to the Internet?
B) Can any other computer successfully join her network?
C) Have you upgraded to Mac OS X v10.4.8?
D) What type of wireless card is installed in your iMac G5?

3. The fans inside a customer's Power Mac G5 seem to constantly run at full speed after a repair involving logic board replacement. What should be done FIRST to correct this problem?

A) Replace the fans inside the Power Mac G5.
B) Run Apple Service Diagnostic.
C) Replace the Power Mac G5 logic board again.
D) Replace the processor(s).

4. Which THREE of the following items are appropriate to use for ESD prevention? SELECT THREE

A) Metal work surface
B) Grounded work mat
C) CRT discharge tool
D) Wrist strap and cord
E) Static-shielding bags

5. Which section of the Power Mac G5 Service manual is the BEST place to look for instructions for replacing a processor?

A) Views
B) Take Apart
C) Troubleshooting
D) Basics

Solutions: