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Apple Macintosh Service Sample Questions:

1. A customer brings a Power Mac G5 to your service center for repair. After finding the serial number, which THREE of the following sources will display the proper AppleCare name for that Power Mac G5? SELECT THREE

A) Service Source
B) Apple Support Page
C) Console
D) About This Mac
E) Apple Name Tool
F) GSX
G) System Profiler

2. A MacBook sometimes becomes unresponsive and the cursor freezes on the display when running an application. You have verified the symptom, and have already attempted to force the application to quit, but the computer remains unresponsive. What should you try next?

A) Hold the trackpad button down for several seconds to regain cursor control.
B) Hold the eject button down for several seconds to reset the application.
C) Press the power button for several seconds to try shutting the computer down.
D) Disconnect all power sources for several minutes to reset the SMC.

3. How did you prepare for this exam? (Choose all that apply.)

A) non-Apple courses or books
B) on-the-job training / apprenticeship
C) none of the above
D) self-taught
E) self-study AppleCare Technician Training purchased from Apple
F) Apple leader-led technician training course
G) Apple Mac OS X Help Desk Essentials leader-led course

4. Which THREE of the following items are appropriate to use for ESD prevention? SELECT
THREE

A) Wireless wrist strap
B) Metal work surface
C) Grounded work mat
D) CRT discharge tool
E) Wrist strap and cord
F) Static-shielding bags

5. Examine the exhibit. What is the correct name for this type of pixel anomaly?

A) Bright dot defect
B) Vertical TAB fault
C) Stuck sub-pixel
D) Dark dot defect

Solutions: