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Last Updated: Jul 13, 2026

No. of Questions: 55 Questions & Answers with Testing Engine

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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?

A) They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
B) They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.
C) They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
D) They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.


2. Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

A) Service Objective
B) Predicted Wait Time
C) Reserve Agent
D) Vector queuing priority


3. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Least Occupied Agent (LOA)
B) Automatic Call Distribution (ACD)
C) Expert Agent Selection (EAS)
D) Best Service Routing (BSR)


4. During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A) route-to-digits
B) converse-on
C) collect-digits
D) queue-to


5. Which packet is needed to have skill available instead of hunt groups?

A) Standard with EAS
B) Elite with EAS
C) Silver
D) Premium


Solutions:

Question # 1
Answer: D
Question # 2
Answer: B,C
Question # 3
Answer: B
Question # 4
Answer: C
Question # 5
Answer: B

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