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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
B) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
C) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
D) Timetable can be used to schedule a LAN backup of the customer's system.
E) Timetable can be used to schedule a LAN backup of the customer's data.

2. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A) Tape backup is called CMSADM, while network backup is referred as Maintenance.
B) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
C) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
D) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content

3. Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

A) by the VDN of Origin announcement before call is delivered
B) by the Skill whisper announcement before call: is delivered
C) by the telephone display (a = Originator Name to VDN)
D) by the flashing skill button on the telephone set

4. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: internal
B) Measured: both
C) Measured: external
D) Measured: survivable

5. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Log in as a CMS administrative user and execute the paaswd command for that user.
B) Write permission to the System Setup feature and write permission to UNIX.
C) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
D) Log in as root and execute the password command for that user.

Solutions: