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| Section | Objectives |
|---|---|
| Performance Evaluation and Improvement | - Continual service improvement (CSI) - Monitoring, measurement, and reporting |
| Service Lifecycle Processes | - Service delivery and control processes - Service design, transition, and operation |
| Service Management System (SMS) Fundamentals | - Scope and application of IT service management system - ISO/IEC 20000 standard structure and principles |
| Service Management Planning and Implementation | - Establishing SMS implementation plan - Roles, responsibilities, and governance |
1. FinanceX, a well-known financial institution, uses an online banking platform that enables clients to easily and securely access their bank accounts. To log in, clients are required to enter the one-lime authorization code sent to their smartphone. What can be concluded from this scenario?
A) FinanceX has implemented an integrity control that avoids the involuntary corruption of data
B) FinanceX has incorrectly implemented a security control that could become a vulnerability
C) FinanceX has implemented a securityControl that ensures the confidentiality of information
2. Which situation presented in scenario 8 is not in compliance with ISO/IEC 27001 requirements?
A) Emma has an operational role in the HealthGenic's management system
B) The recodification audit Is planned to be conducted two years after HealthGenic implemented the ISMS
C) Emma had access to all offices and documentation of HealthGenic
3. Scenario 8: SunDee is an American biopharmaceutical company, headquartered in California, the US. It specializes in developing novel human therapeutics, with a focus on cardiovascular diseases, oncology, bone health, and inflammation. The company has had an information security management system (ISMS) based on SO/IEC 27001 in place for the past two years. However, it has not monitored or measured the performance and effectiveness of its ISMS and conducted management reviews regularly Just before the recertification audit, the company decided to conduct an internal audit. It also asked most of their staff to compile the written individual reports of the past two years for their departments. This left the Production Department with less than the optimum workforce, which decreased the company's stock.
Tessa was SunDee's internal auditor. With multiple reports written by 50 different employees, the internal audit process took much longer than planned, was very inconsistent, and had no qualitative measures whatsoever Tessa concluded that SunDee must evaluate the performance of the ISMS adequately. She defined SunDee's negligence of ISMS performance evaluation as a major nonconformity, so she wrote a nonconformity report including the description of the nonconformity, the audit findings, and recommendations. Additionally, Tessa created a new plan which would enable SunDee to resolve these issues and presented it to the top management How does SunDee's negligence affect the ISMS certificate? Refer to scenario 8.
A) SunDee might not be able to renew the ISMS certificate, because the internal audit lasted longer than planned
B) SunDee might not be able to renew the ISMS certificate, because it has not conducted management reviews at planned intervals
C) SunDee will renew the ISMS certificate, because it has conducted an Internal audit to evaluate the ISMS effectiveness
4. Based on scenario 5. Socket Inc. decided to use cloud storage to store customers' personal data considering that the identified risks have low likelihood and high impact, is this acceptable?
A) Yes. because the calculated level of risk is below the acceptable threshold
B) No, because the impact of the identified risks is considered in he high
C) No. because the identified risks fall above the risk acceptable criteria threshold
5. Based on scenario 8. how does the HealthGenic's negligence affect the ISMS certificate?
A) HealthGenic might not be able to renew the ISMS certificate, as the internal audit lasted longer than planned
B) HealthGenic might not be able to renew the ISMS certificate, as it has not conducted management reviews at planned intervals
C) HealthGenic will be able to renew the ISMS certificate, as they did not detect any information security incident in the past two years
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B |
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