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ISO ISOIEC20000LI Exam Syllabus Topics:

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Scenario 2: Beauty is a cosmetics company that has recently switched to an e-commerce model, leaving the traditional retail. The top management has decided to build their own custom platform in-house and outsource the payment process to an external provider operating online payments systems that support online money transfers.
Due to this transformation of the business model, a number of security controls were implemented based on the identified threats and vulnerabilities associated to critical assets. To protect customers' information.
Beauty's employees had to sign a confidentiality agreement. In addition, the company reviewed all user access rights so that only authorized personnel can have access to sensitive files and drafted a new segregation of duties chart.
However, the transition was difficult for the IT team, who had to deal with a security incident not long after transitioning to the e commerce model. After investigating the incident, the team concluded that due to the out- of-date anti-malware software, an attacker gamed access to their files and exposed customers' information, including their names and home addresses.
The IT team decided to stop using the old anti-malware software and install a new one which would automatically remove malicious code in case of similar incidents. The new software was installed in every workstation within the company. After installing the new software, the team updated it with the latest malware definitions and enabled the automatic update feature to keep it up to date at all times. Additionally, they established an authentication process that requires a user identification and password when accessing sensitive information.
In addition, Beauty conducted a number of information security awareness sessions for the IT team and other employees that have access to confidential information in order to raise awareness on the importance of system and network security.
According to scenario 2. Beauty has reviewed all user access rights. What type of control is this?

A) Corrective and managerial
B) Legal and technical
C) Detective and administrative

2. What risk treatment option has Company A implemented if it has required from its employees the change of email passwords at least once every 60 days?

A) Risk avoidance
B) Risk modification
C) Risk retention

3. A small organization that is implementing an ISMS based on ISO/lEC 27001 has decided to outsource the internal audit function to a third party. Is this acceptable?

A) No, the organizations cannot outsource the internal audit function to a third party because during internal audit, the organization audits its own system
B) No, the outsourcing of the internal audit function may compromise the independence and impartiality of the internal audit team
C) Yes, outsourcing the internal audit function to a third party is often a better option for small organizations to demonstrate independence and impartiality

4. According to scenario 7, the team prevented a potential attack based on knowledge gained from previous incidents. Is this acceptable?

A) No, before responding to an information security incident, an information security incident management policy must be established
B) Yes, in the absence of an information security incident management policy, lessons learned can be applied
C) No, every information security incident is different, hence knowledge gained from previous incidents cannot prevent potential attacks

5. Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the
[^involved parties, including parents, other physicians, and the medical laboratory staff.
Last month, HealthGenic experienced a number of service interruptions due to the increased number of users accessing the software Another issue the company faced while using the software was the complicated user interface, which the untrained personnel found challenging to use.
The top management of HealthGenic immediately informed the company that had developed the software about the issue. The software company fixed the issue; however, in the process of doing so, it modified some files that comprised sensitive information related to HealthGenic's patients. The modifications that were made resulted in incomplete and incorrect medical reports and, more importantly, invaded the patients' privacy.
Intrinsic vulnerabilities, such as the______________ are related to the characteristics of the asset. Refer to scenario 1.

A) Software malfunction
B) Service interruptions
C) Complicated user interface

Solutions: