[Sep 06, 2023] 100% Pass Guarantee for Field-Service-Consultant Dumps with Actual Exam Questions
Today Updated Field-Service-Consultant Exam Dumps Actual Questions
Salesforce Field-Service-Consultant certification exam is a challenging exam that requires a thorough understanding of the Salesforce platform and field service management solutions. Candidates who successfully pass Field-Service-Consultant exam will be able to demonstrate their skills and knowledge in this area and will be recognized as certified professionals in the field of field service management.
Salesforce Field-Service-Consultant Certification Exam is a challenging exam that requires candidates to demonstrate their mastery of various topics related to field service management. Field-Service-Consultant exam covers a wide range of subjects, including service cloud, field service lightning, scheduling and dispatching, mobile workforce management, and more. To earn this certification, you must pass the exam with a minimum score of 67%.
Salesforce Field-Service-Consultant certification is an excellent opportunity for professionals looking to advance their careers in the field of Field Service Management. Salesforce Certified Field Service Consultant certification is recognized globally and is highly valued by employers. It not only validates the skills and knowledge of the professional but also demonstrates their commitment to continuous learning and development in their field of expertise.
NEW QUESTION # 67
Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation.
Which licensing will be required for the Field Service Schedule Optimization user?
- A. Scheduling License
- B. Dispatcher License
- C. Resource License
- D. Salesforce License
Answer: B
NEW QUESTION # 68
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose 3 answers
- A. Create a Milestone which has entry criteria for Status = Technician Wrap Up.
- B. Create a Workflow to close the Milestone when the Wrap Up is complete.
- C. Create a Process Builder to close the Milestone when the Wrap Up is complete.
- D. Create custom fields to capture that the Wrap UP Activities have been completed.
- E. Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
Answer: A,B,D
NEW QUESTION # 69
Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.
- A. Create operating hours for the Service Resource.
- B. Create operating hours for the Service Territory.
- C. Create operating hours for the Service Appointment.
- D. Create operating hours for the Optimization Engine.
Answer: A,B
NEW QUESTION # 70
Universal Containers wants to reduce its mean-time-to-service.
Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers
- A. Dispatching
- B. Adjust Scheduling Policy
- C. Knowledge Base
- D. Scheduling
- E. Customer Entitlements
Answer: A,C,D
Explanation:
Explanation
Scheduling, dispatching, and knowledge base are three field service processes that can help reduce the mean-time-to-service. Scheduling is the process of assigning service appointments to resources based on their availability, skills, and location. Dispatching is the process of sending service appointments to resources and tracking their status and location. Knowledge base is a repository of articles that provide information and solutions for common issues and questions.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_scheduling.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fsl_dispatch.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.knowledge_about.htm&type=5
NEW QUESTION # 71
Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?
- A. Create an Apex Trigger.
- B. Configure an Auto Dispatch Scheduled Job.
- C. Enable Drip feed Dispatch.
- D. Build a Workflow Rule.
Answer: C
NEW QUESTION # 72
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement
- A. Work Order Record Types
- B. Entitlements
- C. Entitlement Templates
- D. Work Types
Answer: D
NEW QUESTION # 73
Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?
- A. Custom Links on Work Orders.
- B. Knowledge Base on Cases.
- C. Knowledge Base on Work Orders.
- D. Attachments on Cases.
Answer: C
NEW QUESTION # 74
Which two considerations impact the scheduled timeframe of Multi-day Work?
Choose 2? answers
- A. Resource Skill Level
- B. Assigned Resource
- C. Homebase Travel
- D. Break Duration
Answer: B,D
Explanation:
Explanation
These two considerations impact the scheduled timeframe of multi-day work, as they affect the availability and capacity of the resource assigned to the work. References:
https://help.salesforce.com/s/articleView?id=sf.fs_multi_day_work.htm&type=5
NEW QUESTION # 75
Which three objects are associated to the Work Type? Choose 3 answers
- A. Skill Requirements
- B. Products Required
- C. Articles
- D. Resources
- E. Service Appointments
Answer: A,B,E
Explanation:
Explanation
These three objects are associated to the work type, as they define the skills, products, and service appointments that are related to the type of work performed. References:
https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5
NEW QUESTION # 76
technicians at Universal container use the field service lightning mobile app at a customer site. After completing th3 work technician updates the service appointment status to complete and save the records. Dispatcher see the appointment as dispatched on the console instead of seeing the complete status update Which two troubleshooting steps should a consultant take to resolve the issue?
Choose 2 answers
- A. Verify the dispatcher ran the service appointment data job
- B. Conform the technician mobile device is online
- C. Investigate work order life cycle
- D. Review service appointment automation
Answer: B,D
NEW QUESTION # 77
The org-wide default sharing for a service appointment is set to be private If service appointment is cancelled, which users will have visibility to record?
- A. Owner of service appointment and member of service territory
- B. Owner of service appointment and member of user territory
- C. Assigned resources, owners of service appointment and member of service territory
- D. Assigned resources, owner of service appointment and member of user territory
Answer: B
NEW QUESTION # 78
Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs.
Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? (Choose two.)
- A. Products Required for Work Order Line Items
- B. Products Required for Work Orders
- C. Products Required for Service Resources
- D. Products Required for Service Appointments
Answer: A,B
NEW QUESTION # 79
Which two objects are required when configuring an optimization job? Choose 2? answers
- A. Polygons
- B. Service Territory
- C. Scheduling Policy
- D. Work Type
Answer: B,C
NEW QUESTION # 80
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers
- A. Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
- B. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
- C. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
- D. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
Answer: B,C
Explanation:
Explanation
Work Order Line Items can be used to link to specific Assets within an Asset Hierarchy that represents a Bill of Materials (BoM). Work Order Line Items can also be used to create a hierarchy of tasks that need to be performed in a sequence. Standard Reports do not show Parent and Root Work Order Line Items within Work Orders by Customer. Work Order Line Items do not automatically inherit the hierarchy of Assets attached to Work Order. References: https://help.salesforce.com/s/articleView?id=sf.fs_asset_hierarchy.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_item_hierarchy.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_reports_dashboards.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
NEW QUESTION # 81
Northern Trail Outfitters wants to send an email to website visitors who add items to their cart but fail to make a purchase. The email will Include a list of products they added to their shopping cart.
* A sendable data extension contains the contact information and a session ID field for each subscriber who has abandoned their cart.
* A second data extension contains a corresponding session ID field and product data for each abandoned cart item, including product SKU, product name, quantity, price, and image URL Which feature should be used to display the list of products for each subscriber in this email?
- A. Lookup AMPscript function
- B. Dynamic Content Block
- C. LookupRows AMPscript function
- D. Enhanced Dynamic Content Block
Answer: C
NEW QUESTION # 82
which work rule should a field service lightning consultant use to assign service resources based on related object records?
- A. match field
- B. resource availability
- C. required resources
- D. extended match
Answer: D
NEW QUESTION # 83
Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?
- A. Enable and customize the View Asset Hierarchy action.
- B. Use the Assets without Products report.
- C. Use standard reports and reference the Parent Asset and Root Asset fields.
- D. Create custom reports and reference the Parent Asset and Root Asset fields.
Answer: C
Explanation:
Explanation
This option allows reporting on assets and their attributes, including hierarchical relationships, by using the standard asset reports and fields. References:
https://help.salesforce.com/s/articleView?id=sf.fs_asset_hierarchy.htm&type=5
NEW QUESTION # 84
Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?
- A. Work Order
- B. Service Territory Member
- C. Service Territory
- D. User Territory
Answer: C
Explanation:
Explanation
This object can be used to share service appointments with service resources in Salesforce Field Service by assigning service resources to service territories and assigning service appointments to the same service territories. References: https://help.salesforce.com/s/articleView?id=sf.fs_service_territories.htm&type=5
NEW QUESTION # 85
Northern Trail Outfitters is using Journey Builder to send emails to loyalty members based on recent activity. They anticipate that approximately half of their contacts will meet the entry criteria for their Journey.
How should they configure their entry source'
- A. Use a Contact Data Entry Source to segment the data configured in Attribute Groups in Contact Builder.
- B. Use a Data Extension Entry Source with an applied filter based on recent member activity.
- C. Use an Import Activity in Automation studio to filter the data as a Data Extension Entry Source.
- D. Use a Query Activity in Automation Studio to create a segment before entering the journey.
Answer: D
NEW QUESTION # 86
One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.
On which object should a Consultant set Operating Hours to meet this requirement?
- A. Service Territories
- B. Accounts
- C. Service Appointments
- D. Service Territory Members
Answer: B
NEW QUESTION # 87
Universal Containers wants to process mobile payments. How can this requirement be met?
- A. Add a custom filed to store the credit card number
- B. Create a custom payments object
- C. Install an AppExchange package.
- D. Attach a picture of the credit card
Answer: C
NEW QUESTION # 88
Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer's location. What set of steps should a Consultant recommend to dispatch the technician?
- A. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
- B. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
- C. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
- D. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
Answer: A
NEW QUESTION # 89
universal container (uc) sells shipping Containers and container parts. UC wants to track each customer's container and associated part for field servicing, sales, and reporting purposes Which solution should a Consultant recommend to relate the part to a customer?
container?
- A. Create a hierarchical relationship between the parent product container and the child part product
- B. Create an asset hierarchy on account with container as root asset and part as the child assets
- C. Add the container as product on the account and part to the child product related list
- D. Add the container as an asset on account and make the part internal assets
Answer: B
NEW QUESTION # 90
A Field Service Technician wants the ability to view a list of currently available parts on another Technician's truck. The Technician will then have ability to request the part(s) from the other Technician. What should a Consultant recommend to view and transfer parts between Technicians?
- A. Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock.
- B. Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock.
- C. Build a solution to view the Technician's truck stock and create a custom process to request transfer to stock.
- D. Build a solution to utilize the Parts transfer functionality to view the truck stock and request transfer of stock.
Answer: B
NEW QUESTION # 91
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