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IBM 000-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Tivoli Service Delivery Concepts | - IT Service Management (ITSM) principles - Service lifecycle and service delivery processes |
| Topic 2: Implementation and Administration | - Configuration and deployment fundamentals - Monitoring and operational management |
| Topic 3: Process Automation Solutions | - Tivoli automation architecture overview - Automation workflows and orchestration concepts |
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?
- A. electronic audit records and electronic signatures
- B. control and audit of all hardware assets installations, moves, additions, and changes
- C. ITIL v3 aligned process workflows
- D. A federated configuration management system
Correct Answer: A 🗳️
Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?
- A. A KPI that measures IT customer satisfaction.
- B. A KPI that shows the total cost for open incidents and problems.
- C. A KPI that shows the open service requests in a period of time.
- D. A KPI that measures IT department satisfaction.
Correct Answer: A 🗳️
What is a service owner responsible for?
- A. Carrying out the service operation activities needed to support a service
- B. Designing and documenting a service
- C. Producing a balanced scorecard showing the overall status of all services
- D. Continual improvement of a service
Correct Answer: D 🗳️
Given that an implementation of IBM SmartCloud Control Desk is integrated to a compatible LDAP system, how would the system administrator modify the access privileges of a problem manager?
- A. Modify the profile information access which the problem manager can change on their own
- B. Use the Problem Management module in the IBM SmartCloud Control Desk
- C. Use the Security module in IBM SmartCloud Control Desk
- D. Alter the security properties in the LDAP system using an LDIF update
Correct Answer: C 🗳️
A customer is planning to implement IBM SmartCloud Control Desk using IBM WebSphere Network Deployment and IBM DB2 as a middleware on an AIX operating system. Due to an expected number of concurrent user sessions, the customer is planning for three IBM WebSphere nodes and a single IBM DB2 node running on separated systems.
What should be recommended in case the customer needs a highly available configuration?
- A. switch the OS platform from AIX to Linux
- B. install IBM DB2 on a PowerHA (formerly HACMP) cluster
- C. double the number of IBM WebSphere and IBM DB2 nodes
- D. install IBM WebSphere and IBM DB2 on a PowerHA (formerly HACMP) cluster
Correct Answer: B 🗳️
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