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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which is the BEST definition of a service?

A) is a means of delivering value to customers by facilitating outcomes according to how they are defined in processes
B) It is a means of delivering value customers by facilitating outcomes 100 percent of the time.
C) It is a means of delivering value to customers by facilitating outcomes described in operational level agreements (OLAs) and Service level agreements (SLAs).
D) It is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.

2. Which process works with change management to ensure only authorized components are used?

A) Financial management for IT services
B) Service portfolio management
C) Service asset and configuration management
D) Knowledge management

3. Which of the following is NOT a recognized example of a service provider type within the ITIL framework?

A) Internal
B) External
C) Service desk
D) Shared services unit

4. Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A) Service level management
B) Service transition
C) Demand management
D) Service catalogue management

5. What is a characteristic of a process?

A) It provides generic technical skills and resources
B) It does not react to a specific trigger
C) It requires a specific tool
D) It is performance driven and measureable

Solutions: