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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which of the four dimensions include, the knowledge bases needed to deliver and manage services?

A) Partners and suppliers
B) Organizations and people
C) Value streams and processes
D) Information and technology

2. Which practice has a purpose that deludes maximizing the number of successful additions modifications, or removals of anything that could have an effect on a service?

A) Service desk
B) Incident management
C) Change enablement
D) Service request management

3. Which service request management decisions require that policies are established'?

A) Deciding how degradations of service are resolved
B) Deciding when workarounds should be used
C) Deciding how to handle service requests where the steps are unknown
D) Deciding which service requests require approval

4. Which step of the continual improvement model includes baseline assessments?

A) Where do we want to be?
B) What is the vision?
C) Did we get there?
D) Where are we now?

5. Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?

A) Focus on value
B) Optimize and automate
C) Progress iteratively with feedback
D) Keep it simple and practical

Solutions: