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EXIN ITIL Foundation (V4) Sample Questions:

1. Which of the four dimensions include, the knowledge bases needed to deliver and manage services?

A) Partners and suppliers
B) Organizations and people
C) Value streams and processes
D) Information and technology

2. Which of the following can be used to access service desks?

A) Text and social media messaging
B) All of the above
C) Phone calls
D) Email

3. Which type of change is MOST LIKELY to be initiated as part of the 'service request management' practice?

A) An emergency change
B) A change model
C) A standard change
D) A normal change

4. Which guiding principle considers the importance of customer loyalty?

A) Focus on value
B) Optimize and automate
C) Progress iteratively with feedback
D) Start where you are

5. How does information about problems and known errors contribute to 'incident management'?

A) It removes the need for regular customer updates
B) It removes the need for collaboration during incident resolution
C) It enables quick and efficient diagnosis of incidents
D) It enables the reassessment of known erros

Solutions: