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Salesforce Certified B2C Solution Architect Sample Questions:

1. A company wants to give its service agents a current view in Marketing Cloud of which journeys customers are in at any given time, so that agents can provide a more persona! and relevant experience if a customer contacts them.
What approach should a Solution Architect recommend to fulfill this requirement?

A) Schedule a batch job in Salesforce to query Marketing Cloud for the contact membership status of all contacts in Journeys on a regular basis (for example, once per hour) and write this to the Contact record.
B) Create a multi-select picklist on the contact record, and use the out-of-the-box Contact Update activities in Journey Builder to add or remove the name of the journey as they enter and exit.
C) Add the Journey Membership Lightning component from the Marketing Cloud Connect Managed Package to the Contact Page Layout.
D) Develop a custom Lightning web component in Salesforce to query Marketing Cloud in real time to get Contact Journey membership.

2. Which two considerations should the Solution Architect keep in mind while designing the solution for OOBO?
Choose 2 answers

A) Every REST call between B2C Commerce and Service Cloud counts towards API governor limits.
B) The OOBO shopping experience requires that Salesforce service agent users authenticate against the B2C Commerce environment before creating the shopping session.
C) The Service Agent cannot order on behalf of the customer if the customer is offline.
D) Middleware, like Mulesoft, must be used to ensure the security and uptime of the integration between B2C Commerce and Service Cloud.

3. A financial services company wants to implement Service Cloud and Marketing Cloud. A number of profile attributes required for personalization in Marketing Cloud were identified as personally identifiable information (PII) and are too sensitive to be stored in Salesforce.
Tokenized Sending was presented as a way to address these concerns.
Which two implications should a Solution Architect consider if Marketing Cloud Connect is to be used for cloud integration?
Choose 2 answers

A) The standard email address field for contacts and leads needs to be populated with a token
B) The synchronized data extensions will include the token and all PII attributes
C) The token with all supporting attributes will need to be stored in Service Cloud
D) All emails will need to be sent through Marketing Cloud or Marketing Cloud Connect to avoid disruptions

4. Universal Containers has an existing loyalty program that rewards its customers for purchases and frequent shopping with points that can be redeemed in store or online. They want to transform their existing loyalty program by investing in tools like Marketing Cloud, Salesforce Loyally Management and COP- They want to start segmenting their most loyal customers based or their online engagement and purchase history.
Which three actions should a Solution Architect recommend they consider taking with the tools they are investing In?
Choose 3 answers

A) Curate tiered experiences in Loyalty Management
B) Curate tiered experiences in Marketing Cloud
C) Create Journeys by tiers in Marketing Cloud
D) Segment Individuals within CDP C.Q Segment Journeys within CDP

5. A company actively uses CI/CO processes for their Service Cloud implementation and is adding Marketing Cloud and Marketing Cloud Connect to their architecture. Under the current setup each developer has their own developer sandbox for development. Developers merge their changes into a sandbox for QA regularly, then once every week changes are moved to staging, and from staging to production instances.
Which set up should a Solution Architect propose to support this development approach considering costs and data segregation?

A) Set up one Marketing Cloud instance for testing and one for production, where the testing instance is connected to the staging sandbox
B) Set up one Marketing Cloud instance for production and create a Marketing Cloud sandbox to connect to each of the Service Cloud sandboxes
C) Set up one Marketing Cloud instance with a business unit for production and one business unit for testing that is connected to all Developer sandboxes
D) Set up one Marketing Cloud instance for each sandbox in Service Cloud

Solutions: