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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

Question 1

Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule eachvisit.
How should a Consultant configure the Maintenance Plan to meet this requirement?

A. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
B. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generatework orders.
C. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
D. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.

Question 2

The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are stillscheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers

A. Global optimization doesn't reschedule appointments that have rule violations.
B. There are no service resources available with the required skill levels.
C. The territory of the resources was not included in the global optimization request.
D. The optimizeruses a scheduling policy different from what is used on the dispatch console.

Question 3

Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on servicecharges.
How should a Consultant configure Salesforce Field
Service to track the work performed?

A. Create aWork Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
B. Create a Work Type to automatically create relevant line items for each Asset.
C. Create a Work Type and Work Order for each Asset being serviced.
D. Create a Work Order and Work Order Line Item for each Asset being serviced.

Question 4

Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.
Which method of dispatching should a Consultant recommend implementing?

A. Automatically Dispatch Service Appointments using Drip Feed.
B. Automatically change the status to Dispatched of all Service Appointments.
C. Automatically change the schedule policy.
D. Automatically schedule unscheduled services to available Resources.

Question 5

Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A. Customer Working Hours
B. Customer Entitlement
C. Service Urgency
D. Service DueDate

Solutions: