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Nokia SDM Certification - CARE Sample Questions:

1. A large price increase is demanded when renewing a 3rd Party Service Contract. What should be done in this case?

A) CaPM should reject the offer/invoice and just order what was agreed before.
B) Care Program Manager should check the existing Frame or local Agreements to see if the increase is allowed in the 3rd party contract.
C) The Logistics Coordinator should rise a new Purchase Order for the higher value.
D) Care Program Manager should inform the customer about higher service fee for the coming period.

2. What is the next step after receiving a quotation for renewal of services from 3rd party suppliers?

A) Care Program Manager should contact the appropriate Product Line and ask for advice.
B) Care Program Manager should ask Logistics Coordinator to raise a Purchase Order.
C) Care Program Manager should contact the 3rd Party Service Manager to check the renewal options in the existing Frame or Local Agreement.
D) Care Program Manager should contact the Supplier to discuss further discounts.

3. Where does the information on required engineering resources' competence levels in CTs comes from?

A) Required competence levels are evaluated by Streams, based on the results of the Resource Allocation process.
B) Product Managers define the need based on sales plans and product roadmaps.
C) Resource Streams Managers define the need based on Personal Development Plan related discussions with their people.
D) Product Lines provide the information based on product roadmaps and expected service activities.

4. What are the four pillars of Care?

A) Customer Relationship, Care Business Management, Operational Management, Financial Management.
B) Operational Management, Business Management, Financial Management, HWS Management.
C) Customer Relationship, SWS Management, Operational Management, Financial Management.
D) Operational Management, SWS Management, HWS Management, Financial Management.

5. What Care SW service should be sold with every new SW sales?

A) Launch Support.
B) Software Maintenance (SWM).
C) SW Change Mass provisioning.
D) Life Extender (LE).

Solutions: