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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following statements MOST correctly identifies the scope of design coordination
activities?

A) Only changes to business critical systems
B) Any change that the organization believes could benefit
C) It is mandatory that all changes are subject to design coordination activity
D) Only changes that introduce new services

2. With which process is problem management likely to share categorization and impact coding systems?

A) IT service continuity management
B) Service asset and configuration management
C) Incident management
D) Capacity management

3. What should a service always deliver to customers?

A) Resources
B) Value
C) Applications
D) Infrastructure

4. Which one of the following is NOT part of the service design stage of the service lifecycle?

A) Measuring the effectiveness and efficiency of service design and the supporting processes
B) Designing and maintaining all necessary service transition packages
C) Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
D) Producing quality, secure and resilient designs for new or improved services

5. Which of the following identifies the purpose of service transition planning and support?

A) Provide overall planning for service transitions and co-ordinate the resources they require
B) Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked
C) Ensure that all service transitions are properly authorized
D) To define testing scripts to ensure service transitions are unlikely to ever fail

Solutions: