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ISEB The Foundation Examination - ITIL® Sample Questions:

1. When can a known error record be raised?
1.At any time it would be useful to do so
2.After a workaround has been found

A) 2 only
B) Both of the above
C) Neither of the above
D) 1 only

2. The BEST description of an incident is:

A) An unplanned interruption to service or a reduction in the quality of service
B) Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
C) Any disruption to service whether planned or unplanned
D) An unplanned disruption of service unless there is a backup to that service

3. Which of the following are managed by facilities management?
1.Hardware within a data centre or computer room
2.Applications
3.Power and cooling equipment
4.Recovery sites

A) 1, 3 and 4 only
B) 1 and 3 only
C) All of the above
D) 1, 2 and 3 only

4. Which reason describes why ITIL is so successful?

A) The five ITIL volumes are concise
B) It is designed to be used to manage projects
C) It tells service providers exactly how to be successful
D) It is not tied to any particular vendor platform

5. What is a service delivered between two business units in the same organization known as?

A) Internal service
B) Delivered service
C) Strategic service
D) External service

Solutions: